What is the Employee Assistance Program (EAP)

The Employee Assistance Program, or EAP, is a confidential information, counselling and referral service for holders of an Ontario Racing Commission License.

The program is designed to provide you with direct access to experienced professionals who will help you resolve your problems before they affect your health, family life or job performance.

Who provides the service?

The services are provided by Family Services Employee Assistance Program. Family Services provides counseling at 4,000 offices across Canada and the United States. Counsellors are experienced psychologists and social workers.

What kinds of issues does the Employee Assistance Program (EAP) deal with?

Confidential assistance is available for a broad range of personal and work-related concerns which may affect you or your family such as:

• Personal and/or job stress
• Relationship problems
• Eldercare and childcare
• Addictions
• Harassment
• Coping and separation and loss
• Parenting issues
• Balancing work and family
• Financial or legal

In addition to face-to-face counselling, Family Services offers a convenient telephone based service as well as a web service. You can reach a Family Services counselor toll-free 24 hours per day, 7 days a week, 365 days a year. To contact a counselor please dial: 1-800-668-9920 or by email: help@fseap.com.

A counselor may be able to offer immediate help over the telephone, or Family Services will arrange an appointment for you. If long-term or specialized counseling is required, the counselor will assist you with a referral to another resource within your community. This referral may involve a fee.

You can access information about childcare and eldercare services across Canada. This same number will connect you to the legal advisory service which provides telephone consultation from lawyers located across Canada on issues which include family, estate, real estate, and criminal law.

Please visit the Family Services Employee Assistance Program website for a detailed list of services.

Confidentiality

Discussions with all Family Services counselors are kept strictly confidential. Counselors will not release any information to anyone without prior written consent, except where legally required.